There will be no such thing as “business as usual” for the tourism industry’s key experience providers in a post COVID-19 reality. Airlines, hotels/resorts, restaurants, attractions, sports and events are the key building blocks of destination experiences and have all been greatly impacted by this epidemic. In this unique webinar presented by Ketchum and Miles, panelists from Qatar Airways, Sandals Resorts International, Casa Bacardi and the San Francisco Giants discussed how they’ve maintained a connection with their customers through these unprecedented times and how they plan to resume marketing – and operating – in a world that is likely to require a brand-new approach to the customer experience.

Please feel free to reach out to Bettina Garibaldi, SVP with Ketchum, or Nate Huff, SVP with Miles Partnership, with any questions or to have a follow-up discussion on your reopening communications plan and marketing strategy.